Return Policy

In accordance with your right of cancellation, you can return your ordered products to us within 14 days upon receipt and we will refund you for purchasing price and shipping fees. In terms and conditions is  explained the detail how your right of cancellation works. The most important points are:

  • If you want to exercise your right of cancellation, you need to contact our customer service at order  within 14 days of receiving your order.
  • You do not have to provide further specification, but if you would like to tell us why you are returning your order, we will try to learn from it and improve our services.
  • Please send returns to the following address: 
    M O E Z GmbH,
    Im Mediapark 5,
    50670 Köln / Cologne, Deutschland  / Germany
  • You are bearing the immediate costs of the return delivery of the items.
  • Please do not send us anything that is not pre-paid as we cannot accept it.
  • For hygienic reasons, we can only accept returns of items that have not been used.
  • Please return the items in their original packaging. Otherwise, we cannot accept them.

Cancellation of pending orders

Usually, your order is processed immediately after we have received it. We therefore often cannot cancel pending orders. If however you notice an error in your order, please contact order right away. We will then try to find a quick and simple solution with you.